Documentation Written
to Be Understood

The MainStreetDNS documentation library is a collection of written guides that explain how our services work. It covers DNS, email hosting, web hosting, WordPress, security, migration, and account management. Each guide is written so that a business owner with no technical background can read it and understand what is happening, what to expect, and what steps to take.

Documentation matters because the services that keep your website and email running involve technical details that affect your business. Understanding what a DNS record does, how email authentication works, or what happens during a migration gives you the ability to make informed decisions and ask clear questions when you need help. You should not have to rely entirely on someone else to understand what is happening with your own business infrastructure.

Every guide follows the same structure: what the topic is, why it matters, and how to handle it safely. If a guide includes steps, the steps are numbered and explained in order. If a topic has common concerns, those concerns are acknowledged and addressed directly. Nothing in this documentation is written to sell you anything. It is a clarity tool — designed to help you understand your services and manage them with confidence.

Technical helpers and agencies working on behalf of clients will find configuration details, expected behaviors, and reference information alongside the plain-English explanations. Both audiences are served in every guide.

Documentation and support serve different purposes, and both are available to every customer at no additional cost. Understanding when to use each one helps you get answers efficiently.

Use documentation when you want to understand how something works, follow a setup process at your own pace, or look up a specific configuration detail. Guides are available at any time and cover the topics that customers, technical helpers, and agencies ask about most often. If you prefer to read through the steps before taking action, documentation is the right starting point.

Contact support when you have a question that is not covered in the documentation, when you encounter an unexpected result while following a guide, when you need help with something specific to your account, or when you would rather have someone walk you through the process directly. Our US-based support team responds during business hours, Monday through Friday. Emergency server issues are monitored around the clock.

For agencies and technical partners managing client accounts, both documentation and support are available. You can reference our guides when configuring services on behalf of a client, and you can contact our support team directly for account-specific questions or coordinated changes. There is no separate process for agencies — the same documentation and the same support team serve every customer.