MainStreetDNS support is handled by our US-based team during business hours. Whether you have a hosting question, a DNS change, or an email configuration issue, you will receive plain-English guidance and predictable follow-through.
Support at MainStreetDNS is a direct line to our operations team. When you submit a request, it is reviewed by the same people who manage the servers, DNS infrastructure, and email systems your business depends on. There is no scripted call center and no tiered escalation process.
Support matters because hosting, DNS, and email are operational foundations. When something needs attention, you need a clear answer from someone who understands your account, your configuration, and the technical context of your request.
To use support safely, start by describing what you are seeing and what you expected to happen. Include your domain name and any relevant account details. If your question is covered in our documentation, we will point you to the right article. If it requires hands-on work, we will explain what we plan to do before making changes.
MainStreetDNS provides three support channels. Each is staffed or maintained by our US-based team.
Send your question to our support address. Email requests are reviewed during business hours, Monday through Friday. Most requests receive an initial response within four business hours. If your issue requires more time, we will tell you when to expect the next update.
Call our support line during business hours to speak with a team member directly. Phone support is available for account questions, billing inquiries, and issues that benefit from a real-time conversation. If all lines are busy, leave a message and we will return your call the same business day.
Our documentation library covers DNS basics, email setup, hosting configuration, migration steps, security essentials, and account management. Articles are written in plain English and kept current with each platform update. Documentation is available at any time without needing to contact support.
Different situations call for different channels. Here is a clear guide to help you choose the right one.
DNS record changes, email configuration questions, hosting setup requests, and any issue where you want a written record of the conversation. If you are unsure which channel to use, email is a safe starting point. Your request will be routed to the right person on our team.
Contact by EmailAccount access questions, billing clarification, and situations where a back-and-forth conversation will resolve the issue faster than email. Phone support is also available for business owners or agencies managing client accounts who prefer to talk through a plan before making changes to hosting or DNS.
Contact by PhoneStep-by-step instructions, reference information, and common questions about DNS, email, hosting, and account management. If you want to review a process before contacting support, or if you need to look up a specific setting or configuration detail, start with the documentation library.
Open DocumentationWe set clear expectations so you know what to count on when you reach out to our team.
Support requests are handled Monday through Friday during business hours. Requests submitted outside of business hours are reviewed first thing the following business day. Emergency server monitoring operates around the clock.
Most email requests receive an initial response within four business hours. If an issue requires additional investigation, we will tell you when to expect the next update rather than leave the request open without communication.
Our support covers server operation, DNS records, email configuration, SSL certificates, backup restoration, and account management. We do not provide website design, custom coding, or third-party software troubleshooting, but we will point you toward the right resource when we can.
There is no tiered support system. Every account holder, technical helper, and agency partner reaches the same team, receives the same response priority, and gets the same level of attention regardless of plan size or account type.
Go directly to the documentation area that covers your question. All articles are written in plain English and kept current.
Understand how DNS works, how to read your DNS records, and how changes are made safely. Covers A records, CNAME records, MX records, TXT records, and propagation timelines.
Read DNS BasicsStep-by-step instructions for configuring your email client, setting up SPF, DKIM, and DMARC records, and verifying that your email is sending and receiving correctly.
Read Email SetupLearn how your hosting account works, how to access the control panel, how backups are handled, and what server resources are included with your plan.
Read Hosting BasicsReview the migration process from start to finish, including what to expect during the transfer, how your website and email are moved, and what MainStreetDNS checks before going live.
Read Migration OverviewUnderstand the security measures included with your account, including SSL certificates, firewall configuration, malware scanning, and safe password practices.
Read Security EssentialsManage your account details, review your billing history, understand how renewals work, and learn how to update your contact information or payment method.
Read Account and BillingIf any of these concerns sound familiar, here is what to know before reaching out.
That concern is reasonable and we hear it often. When you contact support, we review your request and explain what will happen before making any changes. If a change carries risk, we will describe the risk and confirm your approval before proceeding. Nothing is changed without your knowledge.
You do not need to be. Our team communicates in plain English and explains each step in terms that make sense for business owners, not just for technical helpers or agencies. If you are unsure what to ask, describe what you are seeing and we will take it from there.
Every support response includes a clear explanation of what is happening and what comes next. If we need more information from you, we will tell you exactly what we need. If we are making a change on your behalf, we will confirm the details before taking action on your account.
Our support process is the same every time. You submit a request, we acknowledge it, we investigate, and we respond with a clear answer or next step. If your issue requires follow-up, we tell you when to expect the update. There are no surprise handoffs or unexplained delays.
Reach out to our team or browse the documentation. No commitment required.