How MainStreetDNS collects, uses, and protects the information you provide when using our hosting, DNS, and email services.
This privacy policy describes how MainStreetDNS handles information collected from customers who use our web hosting, DNS management, and email hosting services. It applies to all account holders, authorized users, and visitors to our website.
We have written this document in plain language so that business owners, technical helpers, and agencies managing client accounts can understand it without legal interpretation. If any section is unclear, our support team is available to explain it directly.
MainStreetDNS has operated from Fort Worth, Texas since 1996. Our approach to privacy reflects the same principles that guide our hosting services: clarity, consistency, and direct accountability to the customers we serve.
The categories of information MainStreetDNS gathers during account setup, service delivery, and ongoing support.
When you create an account, we collect your name, email address, phone number, mailing address, and billing details. Business customers also provide organization name and invoicing preferences. This information is required to set up and maintain your hosting, DNS, or email services.
We collect information about how your account uses our services, including domain configurations, DNS record changes, email volume, storage consumption, and control panel activity. This data helps us deliver your services accurately and identify issues before they affect your website or email.
Our servers automatically record technical information such as IP addresses, browser type, access times, and request details. These logs support security monitoring, troubleshooting, and system maintenance. Log data is retained according to the schedule described in our data retention section.
When you contact our support team by phone, email, or through our website, we keep records of those interactions. This includes support tickets, billing inquiries, and account change requests. We retain these records so that any member of our team can provide consistent follow-up on your account.
MainStreetDNS uses collected information for the direct operation and support of your account. We do not use customer data for advertising, marketing profiling, or sale to outside parties. The specific purposes for which we use information are described below.
Account management includes processing payments, sending invoices, communicating billing changes, and verifying identity when you contact support or request account modifications. Your contact information allows us to reach you about service-affecting changes, scheduled maintenance, and renewal notices.
Service delivery relies on technical data to keep your website accessible, DNS records resolving correctly, and email flowing without interruption. We use server logs and usage metrics to monitor system health, allocate resources, and respond to performance issues across our infrastructure.
Safety and reliability monitoring uses log data and access patterns to detect unauthorized access attempts, identify potential security threats, and maintain firewall rules. When we detect unusual activity on an account, we may contact the account holder to verify whether the activity is authorized.
Support and communication records allow our team to reference previous interactions when you contact us again. This means you do not have to repeat information across multiple support requests, and any team member can pick up where a previous conversation ended.
The limited circumstances under which MainStreetDNS shares customer information with outside parties.
We share information with service providers who help us operate our infrastructure, including data center operators, payment processors, and domain registrars. These partners receive only the information necessary to perform their specific function and are contractually required to protect it.
We may disclose customer information when required by law, court order, or valid legal process. When legally permitted, we will notify affected customers before disclosing their information in response to legal requests.
In rare cases, we may share information when we believe in good faith that disclosure is necessary to prevent harm, protect the security of our systems, or address fraud. These disclosures are limited to the minimum information required to address the specific situation.
MainStreetDNS does not sell, rent, or trade customer information to third parties for marketing or any other commercial purpose. This has been our practice since the company was established in 1996, and it will not change.
MainStreetDNS retains customer information for as long as your account remains active and for a reasonable period afterward to fulfill legal, accounting, and operational obligations. The specific retention period depends on the type of information and the purpose for which it was collected.
Account information, including billing records and contact details, is retained for the duration of your account and for seven years following account closure to satisfy financial record-keeping requirements. Service configuration data, such as DNS records and hosting settings, is retained for 90 days after account closure to allow for reactivation if requested.
Technical server logs are retained for 12 months under normal circumstances. Logs associated with security incidents or ongoing investigations may be retained longer as needed to resolve the matter. Support communication records are retained for five years to maintain continuity across long-term customer relationships.
When information is no longer needed for any legitimate purpose, it is deleted or anonymized according to our internal data handling procedures. If you close your account and wish to understand what information will be retained and for how long, our support team can provide a detailed explanation specific to your account.
The measures MainStreetDNS uses to protect customer information stored on our servers and systems.
Our servers are housed in professionally managed data centers with physical access controls, redundant power, and environmental monitoring. Network-level protections include firewall configurations, intrusion detection, and regular security assessments of our hosting infrastructure.
Customer data transmitted to and from our servers is protected using SSL and TLS encryption. Access to customer account information within our organization is limited to staff members who need it to perform their job responsibilities. Database access is logged and reviewed.
We monitor our systems for unauthorized access attempts and unusual activity. When a potential security event is detected, our team investigates and takes corrective action. If a security incident affects customer data, we notify affected account holders directly with clear information about what occurred and what steps to take.
No security system can prevent every possible threat. While we apply industry-standard practices to protect the information entrusted to us, we cannot guarantee that unauthorized access will never occur. We are committed to responding promptly and transparently if it does.
MainStreetDNS provides customers with direct control over their account information and communication preferences. You can exercise these controls through your account control panel or by contacting our support team.
Account updates can be made at any time through your control panel. You can modify your contact information, update billing details, change your password, and adjust service configurations. If you need help making changes that are not available through the control panel, our support team can assist you directly.
Communication preferences are managed through your account settings. You can choose which types of notifications you receive from MainStreetDNS, including service alerts, maintenance notices, and company updates. Note that certain communications related to billing, security, and service-affecting changes cannot be opted out of while your account is active, as they are necessary for account operation.
Data requests can be submitted to our support team at any time. You may request a copy of the personal information we hold about your account, ask us to correct inaccurate information, or request deletion of information that is no longer needed for service delivery or legal compliance. We will respond to verified data requests within 30 days and explain any limitations on our ability to fulfill a request.
Our services are designed for adults and organizations, not for use by children.
MainStreetDNS services are intended for individuals who are at least 18 years old or who have the legal authority to enter into a service agreement on behalf of an organization. We do not knowingly collect information from anyone under the age of 13, and we do not design any part of our services to attract children.
If we learn that we have collected information from a child under 13, we will take prompt steps to delete that information and close the associated account. Parents or guardians who believe a child may have provided information to MainStreetDNS should contact our support team so we can investigate and take appropriate action.
MainStreetDNS operates from the United States. Our servers, support staff, and business operations are based in Fort Worth, Texas. If you access our services from outside the United States, your information will be transferred to and processed in the United States.
By creating an account or using our services, you acknowledge that your information will be handled in accordance with United States law and this privacy policy. Data protection standards vary by country, and the protections available under US law may differ from those in your home jurisdiction.
If you are a customer or agency managing client accounts from outside the United States and have questions about how this affects your data, our support team can discuss the specifics of your situation and help you understand what applies to your account.
How to reach MainStreetDNS with questions, concerns, or requests related to this privacy policy.
For privacy-related questions or data requests, contact our support team at support@mainstreetdns.com or by phone during business hours. Our team can explain any part of this policy, help you exercise your data rights, and address concerns about how your information is handled.
You may also send privacy-related correspondence by mail to our Fort Worth, Texas office. Written requests are processed with the same priority and response timeline as electronic inquiries. Our mailing address is available on the contact page of our website.
Additional information about our data practices is available in our documentation library, including guides on account management, security settings, and billing procedures. Our terms of service and acceptable use policy provide further detail on account responsibilities and service operation.
MainStreetDNS may update this privacy policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make changes, we will update the effective date at the top of this page and notify active account holders by email.
For changes that meaningfully affect how we collect, use, or share customer information, we will provide advance notice of at least 30 days before the updated policy takes effect. This gives you time to review the changes and contact us with any questions before they apply to your account.
If you disagree with a policy update, you may contact our support team to discuss your concerns. If the changes are not acceptable to you, you may close your account before the updated policy takes effect. Continued use of our services after a policy update constitutes acceptance of the revised terms.
Previous versions of this policy are available upon request from our support team for reference and comparison.
This policy is written for understanding, not for legal formality.
MainStreetDNS has operated since 1996 on the principle that customers deserve to know exactly how their information is handled. This policy documents our actual practices in plain language. It is not written to satisfy a compliance checkbox. It is written so that every business owner, technical helper, and agency managing accounts through our platform can read it and understand it.
If anything in this document is unclear, we want to hear about it. Our support team will explain any section, answer questions about how a specific practice applies to your account, and help you exercise any of the choices described above. Clear communication about privacy is not a courtesy. It is part of the service we provide.